Find out more about the ways we're helping to improve people's experiences of health and social care services in our annual report for 2024-25.
News and views
Our GP service is very slow, I only asked for a repeat prescription and it took forever.
Latest reports and publication

How to improve ADHD support for people
The impact ADHD has on people’s lives can be profound and can be…
Find out more

Advice and information

How pharmacies can help
Advice from a pharmacist
Pharmacists can offer advice on a range of illnesses, such as coughs, colds, sore throats, ear infections and…
Pharmacists can offer advice on a range of illnesses, such as coughs, colds, sore throats, ear infections and…

Getting a second opinion about your care
A second opinion is when you choose to request the expertise of another healthcare professional after you've been given a diagnosis or treatment…

How are NHS patient records managed?
Everyone who uses the NHS in England could soon have a single patient record that brings together important information about your health care. So…